Friday, August 28, 2009

Miscommunication?

Two typical lunch customers, ladies, sit at the first booth in the dining room. I serve them two sodas and give them a minute to peruse the menu. When I return to take their order I realize they are high maintenance.
Lady one asks for the second special of the day. Straight forward, great. The second lady asks what Spinach Pie is. I explain to her that it is feta and spinach wrapped in a flakey crust, a Greek dish. She takes another full minute to look at the menu as I am standing there. She finally decides on the Greek chicken. When I ask her what side she’d like I am opening a can of worms.

“Do you have Greek potatoes?”

“Not as a side option, no.”

“No Greek potatoes?”

“No, I’m sorry. All our sides are listed at the top of the page. We have fries, potato salad, chips…” I trail off and let her read the rest.

“I’ll have a salad. Do you have garlic dressing?”

“Yes, we do. Just to let you know, the salad will be an additional charge of a dollar.”

“Oh, it’s not a side?”

“It is, but there is a slight charge for the salad.”

“And you don’t have Greek potatoes?”

“No Ma’am. Not as a side option. Sorry.”

“I’ll just have special one.”

Special one happens to come with Vesuvio potatoes (which are not Greek potatoes), as stated in the menu. When I deliver the food she makes a comment to her dining partner loud enough for me to hear. I let it roll off my shoulders.

When they are finished eating I drop their check and take an order from another table. As I am walking past the ladies to enter the new order in the POS, I am called to quite rudely.

“Miss!! Ex-cuse me! Miss!”

I turn and smile. “Yes ma’am.”

“I need change for this, now.”

“Certainly.”

I walk to the POS and enter my order in before getting her change. This takes all of maybe one full minute. When I return with the change, the other woman shoves the presentation book at me. “You can take this now.”

Several minutes later, the ladies are all closed out and ready to go. I am getting drinks for another table, my back to them as they get up.

“Have a great day!” they call to me.

I turn and smile. “You too!” I call.

Later, when I retrieve the payment booklet, I see that they have given me a $2.00 tip on a $19.85 check.

Thanks.

3 comments:

AK said...

Rude. People at lunch are always like that.

My restaurant's policy is to "never say no" to a customer, so we will make virtually anything a side, we'll even to the grocery store and buy tofu for one customer. It's ridiculous, I wish I were able to just say no.

purplegirl said...

I love people who ask for something multiple times, as if the third time they ask the item will be transferred by genie magic to the kitchen.

The Bitchy Waiter said...

skin crawling over those ladies.

Want to exchange blogs?

www.thebitchywaiter.blogspot.com